Updating Cornerstone Breaks Website Sign Up Form

[vancouverwithlove]

Hi there,

I’ve just updated Cornerstone to the latest version, but when doing so my website’s sign up form breaks (I’ve tested this twice to ensure it is Cornerstone causing the issue).

The sign up form is now completely blank and has no text (see https://vancouverwithlove.com/ - pink box at bottom of page). Do you know why this might be happening?

Thanks,

Elizabeth

[tristup]

Hi Elizabeth,

Thanks for reaching out.
I checked your site and found that the Cornerstone is updated to its latest version i.e 5.3.3 whereas the X theme is still in the older version i.e 8.2.3. The issue you are having might be due to the incompatibility between X and Cornerstone. I would suggest you follow the below steps while updating the X theme and the Cornerstone.

1. Delete the Cornerstone existing one
2. Update the X theme to the latest version i.e. 8.3.3
3. After deletion of the Cornerstone, please use the link in the dashboard to automatically install the Cornerstone.

Hope it helps.
Thanks

[vancouverwithlove]

Thank you so much Tristup - that worked! Brilliant. Sorry, I should have realised I didn’t have the latest version on X theme.

One other thing I’ve noticed with that sign up form is that when I click it and the pop-up appears, the screen is dark. Is there a reason for this do you think? It’s just using default Cornerstone content so I’m not sure why it’s showing up so dark. It wasn’t previously!

Thanks again,

[prakash_s]

Hello Elizabeth,

All the popups, modal, or lightboxes are designed like this. It comes with a dark overlay so that the popup content displays properly on top of the page content.

In case if you want to remove the dark overlay you can use this custom CSS code under Theme option —>CSS.

.mc-modal-bg {
background: transparent;
background-color: transparent;
}

The purpose of providing the custom CSS to show you how to add CSS code to your site. Writing custom CSS is outside the scope of our theme support. If you need more customization, you need to learn CSS and learn how to use the browser’s element inspector.

Hope it helps.
Thanks

[vancouverwithlove]

Thanks Prakash,

Weirdly, this issue seems to have resolved itself actually! Thank you so much for the info you provided, but I’m assuming it just took a little time from when I updated the plugin to when my cache cleared for the issue to resolve.

Elizabeth

[friech]

Hi Elizabeth,

Glad to hear that, yes It is more likely a caching related.

Cheers,