Updating Cornersotne

Support
#1

Hello, I have been an X theme customer for a while now and I cannot get cornerstone to update. Now i cannot update my site at all because cornerstone just hangs. All the licences are updated so i don’t know why cornerstone won’t work. Please help. Thanks

#2

Hey There,

Would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password

All the best!

#3

Hi i have repurchased a licence so its an X theme one rather than a pro one , but it is still not updating cornerstone .

#4

Hi There,

You are using a fairly old version of X, at this time you will need to perform a manual update.

It is recommended to perform a backup of your website before doing this, somethings might break as you are skipping a few versions, if you notice something different please let us know and we will guide you on how to fix it.

  1. Revoke your License from X Addons section (check the bottom of the page) and also remove it from your license page on Themeco.

https://community.theme.co/my-licenses/

  1. Temporary disable any caching plugins and purge all your server cache.

  2. Delete both X theme (/wp-content/themes/x) and Cornerstone plugin (/wp-content/plugins/cornerstone) by connecting to your FTP (your settings will be saved in the database)

  3. Download the latest copy of X and upload it to your themes folder via FTP OR you can upload the x.zip via Appearance -> Themes section.

  4. The latest version of Cornerstone will be installed automatically when you head over X tab of your dashboard. Now you try validating your X theme again and then try to install any other extension and it should function properly.

Let us know how it goes.
Thanks!