Hi. Just returning to site maintenance and upgraded to Pro 4. Cannot edit Headers, Footers, Content. Tried changing from y child theme to Pro 4 - did not fix. Also tried disabling all plugins - again did not fix. I also noticed that my custom css is missing. now looking for other broken items but would appreciate help with these posted issues.
Ideas?
Hi @dsthompson,
Can you please share the login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
Hi and thanks in advance for taking a look. I have several plugins now active, including classic editor - thinking it might have to do with Gutenberg, but no change. Wil add secure note
Hi @dsthompson
I have visited your site and found the issue you have mentioned in your post, I would suggest you troubleshot a few common issues to find the reason behind it.
1.Plugin Conflict
2.Child Theme Related issue
3.CSS/JS Customization
4.Disabling Cache
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If that does not help, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access in the secure note including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
Thanks Peter. It appears (after running checks again) that it is my child theme. Now fixed and can close this ticket
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