Update to Cornerstone Version 5.1.5 crashes my site

Support
#1

I just updated to the latest version of cornerstone, now my website fails to open and says “There has been a critical error on this website”.

When I deactivate the cornerstone plugin, the website loads but fails to operate nominally and displays some code in the background . I tried deactivating all other plugins and only used cornerstone, still has issues. Please help!

Cornerstone not loading - no error message
#2

Hi James,

Thanks for reaching out!

The reason why when you update your cornerstone to the late version crashes your website because of the compatibility issue of X and cornerstone plugin. Currently, you have an old X theme version 7.2.3 and you have the latest version of Cornerstone which is 5.1.5 and they are not compatible with each other. First, I suggest that you deactivate and uninstall your cornerstone plugin to avoid any conflict when upgrading your X theme. Second, upgrade your X theme to the latest version and the last thing you should do is install the cornerstone plugin again.

Hope that helps.

Thank you.

#3

Thank you so much, that worked!

#4

The instructions are simple enough, however no matter what I try, deactivating or deleting and and in any sequence, the Cornerstone plug will not deactivate and cannot be deleted.

Any ideas?

#5

Hi James,

Glad that it works for you.

Hi @jmsinnz,

I have already requested you in another thread, to create a new thread and share your website credential so we can investigate it further.

Thanks

#6

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