Hello,
I updated Cornerstone to version 5.01 and X to version 8.01 and now the pages are not visible and editable anymore.
What can I do?
Thanks for Help!
Bernd
I have the same problem with my Cornerstone pages and posts that showed up with Cornerstone 5.01 and X version 8.01. Only some of the pages and posts show in preview and on the live website, but most don’t show. All of the content is still there for editing in Cornerstone. If I de-activate Cornerstone, all the unformatted content shows on the live website, but not in a useful way. Tried de-activating all the other plugins, but no improvement. Any ideas?
Hi @Bikul,
Can you let me know which pages specifically you’re having issues with? I’ve checked and can open them in the content builder and the front end. Let me know and I can take a closer look. Thanks!
@kenschellenberg, I’d be happy to take a closer look at your site as well if you don’t mind opening your own thread and adding some login credentials using a Secure Note. Thanks!
@alexander I’ve sent you the login credentials for my site. See my new thread “Cornerstone 5.03 and X-Theme 8.01 pages and posts mostly don’t show in preview and live website”. Let me know what you find. Thanks!
Hello There,
We just release a patch updated. Could you please update to the latest versions?
Our latest versions are:
- X theme
8.0.4 - Cornerstone
5.0.4
This latest release contains fixes for several issues so be sure to check out the changelog:
After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.
Please let us know how it goes.
Thanks, Alexander and Ruenel! I’ve updated Cornerstone to 5.06 and X-Theme to 8.06 and everything works again. Nice!
That’s great news! Thanks for confirming with us.
Hello,
I updated Cornerstone to version 5.0.6 and X to 8.0.6 but the page
https://test.dirk-kruell.de/portfolio/
is still not showing
What can I do?
Thanks for Help!
Bernd
Hi Bernd,
It seems that the portfolio page has not been set with the Layout Portfolio template and there are not portfolio items too. I went ahead and created a new page with a portfolio layout and it shows the items properly.
Please find the test page URL in the secure note.
Thanks
Hello tristup,
you are funny. Have you seen the original page before the update:
https://dirk-kruell.de/portfolio
I just updated Cornerstone and X !
If you open the page in Classic editor, you can see that the content ist still there.
What to do now?
Thanks for Help!
Bernd
P.S. That is not the only website, where this problem exists…
Hi Brend,
Sorry for the confusion, it might be due to the improper up-gradation of the X theme and Cornerstone plugin, I would suggest you follow the below steps to troubleshoot.
- Delete the Cornerstone
- After deletion please use the link in the dashboard to automatically install the Cornerstone.
If that does not resolve the issue, I would suggest you troubleshot a few common issues on this.
1.Plugin Conflict
2.Theme Update related issue
3.Child Theme Related issue
4.CSS/JS Customization
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps and you are still getting the issue, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
Hello,
meanwhile I have updated to Cornerstone 5.0.7 and X 8.0.7.
I deactivated also nonessential plugins.
If you check both pages “portfolio” in:
https://dirk-kruell.de/portfolio
and
https://test.dirk-kruell.de/portfolio
with Classic Wordpress Editor, you will see that the Code is the same.
“portfolio” works on the frontend in https://dirk-kruell.de/portfolio but NOT in https://test.dirk-kruell.de/portfolio
When you open it with Cornerstone there are no elements.
Very strange, what is happening here?
I have the same issue for another client!
Thanks for Help!
Bernd
Hello Bernd,
Have you in any case edited the portfolio page outside in Cornerstone? Yes, the content and codes are still there when you check it in the WP Editor:
Please be advised that pages that have been created in Cornerstone can only be edited in Cornerstone.
Editing the pages outside of Cornerstone or using the default WordPress editor can corrupt the cornerstone data which will result in an issue wherein you can no longer edit the page back in Cornerstone.
By the way, please update your WordPress core to 5.6 as well.
Best Regards.
Hello ruenel,
that seems to be the case! Maybe I have looked at the content with Wordpress Editor and it saved it automatic. I switched back to an older version of the page and Hallelulja: the content is back again.
In case I cannot switch back to an older version with the original Cornerstone content: is there now way to repair the corrupted content, as it looks same in the Wordpress Editor?
I ask this for another client with this problem. I find this very scaring, that you loose all your content.
Thanks for Feedback
Bernd
Hello Bernd,
Please make sure that you are up to date. X theme 8.0.7 and Cornerstone 5.0.7 will now be displaying the correct screen with WordPress 5.6. Regretfully when the cornerstone data is corrupted, it might be difficult to recover it. If you have a backup copy of the database, you may be able to revert back to an older version of the page. All your new site changes will be discarded though which is always not desireable. If you can recover the old contents of the page, it is best that you recreate the page in Cornerstone from scratch. This is way quicker than finding the corrupted cornerstone data.
Best Regards.
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