Hi Vanessa,
Thanks for reaching out.
Although it does not seems that the issue is related to our product, still, we’ll be interested to know why our theme is causing such issues.
I would also suggest you troubleshoot a few common issues before we examine your site at staging.
1.Plugin Conflict
2.Theme Update related issue
3.Child Theme Related issue ** if you have activated it.
4.CSS/JS Customization
If that does not help you, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks