Update Theme X

[Schulz]

I got critical errors after updating the X Theme on my site www.careelite.de.

Anyone else, too? And anyone knows, what to do?

Thanks in advance,
Christoph

[tristup]

Hi Christoph,

I would suggest you please copy your live site to a staging server and update the theme by following the below steps while updating to the latest version of the theme.

1. Delete the Cornerstone
2. Update the X theme to the latest version on automatic updates
3. After the X theme is updated, use the link in the dashboard to automatically install the Cornerstone. It will be at the latest version

If that does not resolve the issue, I would suggest you troubleshot a few common issues on this.

1.Plugin Conflict
2.Theme Update related issue
3.Theme Update related issue
4.CSS/JS Customization

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps and you are still getting the issue, and give us access to your staging site in the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[Schulz]

Awesome, thanks Tristup! I will try it out now.

[matt]

You’re welcome, Christoph!