Update Issue

[abbykoshy]

I updated to the latest version and I’m having the folliwng issues

1. The arrow symbol on main menu is missing
   

   

2. The icons on feature list element is missing
   

   

3. Headline Element is not showing text. It is not working
   

   

Link- https://www.borivaliassembly.net/abc/

[marc_a]

Hi Abraham,

There could be a plugin or custom code that affects your website.

I recommend the following troubleshooting procedures before we investigate the settings.

1. TESTING FOR THEME RELATED ISSUE
2. TESTING FOR PLUGIN CONFLICT
3. THEME UPDATE
4. CHILD THEME
5. CSS/JS CUSTOMIZATION
6. VERSION COMPATIBILITY

Only if none of that helps, please give us the following information in a Secure Note.

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

[abbykoshy]

This was not so helpful. it was just too many instructions to follow without being precise over the exact cause.

The real issue was that cornerstone was not updated. Simple.

[tristup]

Hi Abraham,

I have checked your website and found the Cornerstone is updated to its latest version i.e 5.3.3, so the issue is not related to the Cornerstone update. It might be a few different reasons and when the reason is not recognizable, we suggest troubleshoot with common issues to narrow down the reasons. I would request you to go through the troubleshoot suggested by my colleague and let us know for further investigation.

Thanks for understanding