Update broke modal

Support
#1

Hi, I have a website: https://www.debijleshoek.be/#tarieven

The new update broke my pricing table, It uses a shortcode to display a modal, but the shortcode doesn’t render enymore… It now displays cs_element_content_area_modal in stead of the button… How can I fix this?

#2

So in short, why is the shortcode not rendered anymore?

#3

Hello Thomas,

Thanks for writing to us.

I checked your site it seems that there is a JS console error, it might be due to a plugin conflict or JS customization. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

  1. Testing For Theme Related Issue
  2. Testing For Plugin Conflict
  3. Theme Update
  4. Child Theme
  5. Css/Js Customization
  6. Increasing Php Memory Limit
  7. Disabling Cache
  8. Disabling Cdn
  9. Permalinks
  10. Version Compatibility

If none of those work, It would be best if you could copy your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

  • WordPress Login URL
  • Admin level username and password
  • Exact Page URL

You can find the Secure Note button at the bottom of your posts

secure-note
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Thanks

#4

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