Update Breaks My Site

[gregorylmartin]

Hi,

Whenever I updated my theme from X to Pro, it broke my site. I restored my site to a backup version and tried just updating Cornerstone but that broke it too.

The error I get when I go to try to edit a page is, “The preview was unresponsive after loading. This is most often related to a plugin conflict or aggressive page cacheing.”

I have no cacheing plugins, I tried flushing the site’s cache, and I don’t see any plugins that would have “conflicts”.

I’m doing all of this in staging mode. The staging version of my site is http://staging.cheap-star.flywheelsites.com/. The username is flywheel and the password is awful-spade (I don’t come up with the passwords).

Thanks in advance for the help.

[ruenel]

Hello There,

Thanks for writing in! I am suspecting that there is a fatal error as soon as you update the theme. Please make sure that you meet with the WordPress requirements which you can find it here: https://wordpress.org/about/requirements/

If everything is in place, I would recommend that you enable the debug mode. You can do this by opening wp-config.php and adding

define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the page, you should have some error output describing the issue in more detail. You can then post the error message in your next reply.

PS:
We cannot do further investigation because the user credentials you have given has a very limited privileges.

Please let us know how it goes.

[gregorylmartin]

I added that code and I’m still not seeing error messages.

Here is a screenshot of what I see…

[ruenel]

Hello There,

We cannot investigate the issue in your site because the given user credentials has a very limited privilege. Could you please change tot role as an Administrator so that we can fully test the theme and the content editor?

Meanwhile, if you have a caching plugin or a minify plugin, please clear the caches and temporarily disable the plugin at the moment. In most cases, it is serving a cache version of the X theme and not the latest one from the Pro theme.

Hope this helps. Please let us know how it goes.

[gregorylmartin]

Sorry for delayed reply. I just now was able to get my wp_debug to display error logs.

Below is a screenshot of the errors I’m getting. This is after updating all my plugins and X Theme. This is the old version of X, not Pro. I’d like to do Pro, but I’d like to fix this problem first.

[ruenel]

Hello There,

Did you change the WP access? We cannot no longer log in.

I saw a deleted post reply. Is the issue resolved or still on going?

Regards.