Unlockable License?

Hi there,

I’ve got a license I’m trying to transfer back to my account from a secondary account, but for some reason the unlock button is not visible for it. I’ll put the details in a private comment.

It’s a license that I originally owned, transferred to a second account because a business was being sold – but they ended up not using it, so I’m just trying to transfer it back to my own account.

Thanks!