Unlock licenses

[henkvanderkuur]

Hi,
I’m trying to transfer licenses from my account to the website owner’s account.

I unlocked the licenses on my account. Transferring the first one (when creating the owner’s account) succeeded, but the other 2 did not. Also not after waiting a while or after logging out and back in again. I believe you can manually unlock the licenses so they can be registered on the website owner’s account?

I have read many threads about this issue. Is there a fix for this or are you planning one? I have more licenses to transfer to customers, so it would be very helpfull if this process would just work.

My plan was to ask you to unlock the codes manually, but I cannot seem to find the Secure Note button anymore?

Thanx

[thai]

Hi @henkvanderkuur,

Upon checking your account I could see that those licenses have been unlocked already:

You can register them to other accounts.

Let us know how it goes!

[henkvanderkuur]

Hello Thai,

Did you read my message?
Thanx

[jade]

Hi Henk,

Our apologies for the confusion. Would you mind letting us know the email or the username of the account where you want to transfer the license in so that we can look into it?

Thank you.

[henkvanderkuur]

Sure, but could you also please let me know why this is not working, so I can learn?

Thanks.

[jade]

Hi Henk,

Our apologies for the inconvenience. The issue was on our end which we already fixed.

Kindly try to register again the license in the other account.

Thank you.

[henkvanderkuur]

Hi Jade,
Thanx for fixing!
Was it fixed for future transfers also, or can I run into the same problem each time I wish to transfer a licence?

Thanks!

[jade]

Hi Henk,

Yes, it should be fine now. But in case you run into any issue with the licenses, please feel free to get in touch with us.

Thank you.