Unlimited not showing in dashboard

Support
#1

Hi

My pro unlimited isn’t showing in my dashboard. Have tried logging in and out.

Many thanks
Henry

#2

Hi Henry,

I have checked your Themeco Account found that the Pro subscription is not showing there. I have already informed the concerned person about this.

Thanks

#3

Hi

I was wondering if there was an update on this I need to add another license today.

Many thanks

#4

Hi Henry,

I have already informed the concerned person on this but didn’t get any update till now. I will check it once again.

Thanks

#6

Hey There,

I’ve pushed the subscription through so you can use it. The payment failed on first try so that’s why the subscription was not displayed. Due to my manual overwrite this has now worked but you’ll need to update your payment method to a working on the next few days. We will try to charge your card in 5 days so please make sure to update your payment method till then. Thank you! Let me know if you need anything else.

#7

That’s great - thanks for your help. I’ve set the correct payment method so all should work.

#8

Hi Henry,

You are most welcome.

#9

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