Undefined element - how do I get it back?

Support
#1

I was using “quick access” from the deign cloud. I went to my site and it was gone, when I try to edit in cornerstone it says “Undefined element. This element could not render because its definition is missing. You might need to activate a plugin.”

I’m not sure when this happened. I recently activated and deactivated the plugin Ultimate Blocks. I did not edit in cornerstone while I had the plugin activated.

I tried adding quick access back onto my site but it still says the same thing.

#2

Hello @stjb,

Thanks for writing to us.

In order to help you with your concern, we need to check your settings. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

  1. Testing For Theme Related Issue
  2. Testing For Plugin Conflict
  3. Theme Update
  4. Child Theme
  5. Css/Js Customization
  6. Increasing Php Memory Limit
  7. Disabling Cache
  8. Disabling Cdn
  9. Permalinks
  10. Version Compatibility

If none of those work, please send your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts

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Thanks

#3

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