Uncaught Error: You need to call FB.init() with App ID first

Hello there, can you please give me a hint how to solve that?

url: moments-in-style.ch (you don´t see much, just a coming soon page)
Product: Pro

Problem: I can Launch the Header Builder. Then I can chose a header. But when I click on it, it is not appearing visually.
I See the elements in the header, but no visuals on the screen. I use it with google chrome v.62.0.3202.94. Here is a picture of the error that´s appearing in the google chrome dev console:


Edit: It seems that the picture isn´t zooming. Here the code lines:

cs.js?ver=2.1.7:63683 Sending before port is ready request {action: “preview:observe-start”, data: “74cc263f-c5db-447b-8ecf-64de5e4b96d9”, noreply: true}
xfrSendMessage @ cs.js?ver=2.1.7:63683
message @ cs.js?ver=2.1.7:63764
message @ cs.js?ver=2.1.7:63789
observeStart @ cs.js?ver=2.1.7:949
run @ cs-vendor.js?ver=2.1.7:639
join @ cs-vendor.js?ver=2.1.7:663
run.join @ cs-vendor.js?ver=2.1.7:24110
(anonymous) @ cs-vendor.js?ver=2.1.7:12040
flaggedInstrument @ cs-vendor.js?ver=2.1.7:20504
closureAction @ cs-vendor.js?ver=2.1.7:12039
sendAction @ cs-vendor.js?ver=2.1.7:42165
(anonymous) @ cs.js?ver=2.1.7:5884
handle @ jquery.js?ver=1.12.4:3
dispatch @ jquery.js?ver=1.12.4:3
r.handle @ jquery.js?ver=1.12.4:3
jquery-migrate.min.js?ver=1.4.1:2 JQMIGRATE: Migrate is installed, version 1.4.1
sdk.js:108 Uncaught i {message: “You need to call FB.init() with App ID first.”, innerError: undefined}
(anonymous) @ sdk.js:108
setTimeout (async)
t.__wrapper @ sdk.js:108
(anonymous) @ sdk.js:161
setTimeout (async)
_sdkBound @ sdk.js:22
a @ sdk.js:161
require @ sdk.js:24
require @ sdk.js:24
__d @ sdk.js:24
(anonymous) @ sdk.js:162
(anonymous) @ sdk.js:191
(anonymous) @ sdk.js:191
cs.js?ver=2.1.7:33281 Could not render region top into x_masthead
cs.js?ver=2.1.7:33281 Could not render region left into x_masthead
cs.js?ver=2.1.7:33281 Could not render region bottom into x_masthead
cs.js?ver=2.1.7:33281 Could not render region right into x_masthead
cs.js?ver=2.1.7:4484 preview-error.missing-zone.x_masthead


What I tried:
Deactivate every plugin - still doesn´t work.

Other technical numbers:

Thank you in advance.
Cheers
Mikael

Hey Mikael,

Would you mind doing the following:

  1. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins if you have any. If you’re host has their own caching system, please contact them to deactivate it too for troubleshooting purposes only.

  2. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  3. Remove custom Javascript and templates if you have any.

  4. If you have browser extensions, please disable them for troubleshooting.

  5. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

Thanks.

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