Unable to validate X

Greetings I have X Version 4.34 installed. To the best of my knowledge I am already validated with the API key. I am being prompted to validate again and it will not take by API key. My goal is to upgrade to the current version of X. Please advise thank you.

Hi there,

Please kindly update the theme manually first as you won’t be able to do the automatic update with that version. Kindly follow the steps in Manual Update section:

Then follow this instruction to validate your install:

Thank you.

Greetings. Regarding validating the site in question I have tried multiple times with your instructions and
This site URL is not a match for your license key. is the response after inputting the API key.
Please help. I am not sure where to go from here.
Thank You very much.

Cancel question I believe I am all set now.
Thank you so much.
Over & Out.

You are most welcome. :slight_smile:

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