Unable to validate Pro theme at new location

[Otto]

Hi, after moving the site from one domain to another, (.io to a .com), and updating the license location details in the theme.co dashboard, validation fails. I get the following notice after inputting the license.

[tristup]

Hi @Otto,

Thanks for reaching out.
There might be a few different reasons for this issue, I would suggest you troubleshoot the common issues related to the Product Validation

1. Location Issues
2. Communication Error Messages

If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Admin URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks