Unable to Validate or update my website

Support
#1

Im unable to validate or update my website, www.southbuckscbt.co.uk

Please help!

#2

Hi @dgivens69,

Thanks for reaching out.
I have checked your website and found that you are using a much older version of X i.e. 4.2.2 and the Cornerstone version 1.0.11. The validation process has been changed a lot in the updated version.
As you are using a much older version, I would suggest you please copy your live site to a staging server and update the X theme and the Cornerstone in the staging by following the below steps.

  1. Delete the existing Cornerstone
  2. Update the X theme to the latest version on automatic updates.
  3. After the X theme is updated, use the link in the dashboard to automatically install the Cornerstone. It will be in the latest version.

And If everything goes fine in your staging please migrate the staging server to live and try to activate the license once again.

Thanks

#3

I haven’t got any updates appearing in the backend for X so would i need to completely delete x and re install or would i lose the data on the website doing this?

#4

Hi @dgivens69,

You can delete and re-install the X by following the steps explained in the previous comment. But, as you are using a much older version, and most of the shortcodes are already deprecated, you may need to create the pages from scratch.

Thanks

#5

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