Unable to validate my licence


I purchased a theme licence and applied it to my wordpress.org site. But the licence isnt getting validated. I keep getting a timeout error. I then added the licence on my apex account & then deleted and re-installed the theme on my site. But the licence still wont get validated. Can someone help me out.

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Hello There,

Thanks for writing in! What is the error message when you validate your X theme? For more troubleshooting tips and guide how to resolve this, please check out this knowledge base article: https://theme.co/apex/forum/t/troubleshooting-validation-connection-issues/201

Hope this helps.

Here is the error message. It says 'cURL error 28: Connection timed out after 10001 milliseconds'

Hi there,

Timeout has many possible causes, that includes certificates issue, firewall, not updated cURL, or mainly your host timeout is configured too low, and much more. I do like to get the exact error through debugging, would you mind providing your admin and FTP login credentials in a secure note?


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Hi @Rad, Im sorry, I completed missed these posts and was tied up with other projects. How do I privately provide you my FTP login credentials through a secure note? The problem is still unresolved.

You can use the "Secure Note" button found on any of your replies.

Thanks @alexander . Also do I pass the details of my Wordpress login, or hosting login.

We will definitely need the WordPress admin credentials. If you can provide FTP credentials as well, that would be very helpful. If you're not sure about FTP credentials, you could provide access to the hosting account and we can use that instead.

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Thankyou, secure note created with required details.

Hi There,

Upon investigating, I can confirm, this is a server error due to your current configuration and setup. Could you please ask your hosting provider to increase the cURL timeout time and see if that helps.

Let us know how it goes.

@mldarshana Thanks for investigating. I will ask the hosting provider to do the same and see if it works.

Hi guys,

Thanks for the support. The port 80/443 was blocked on my hosting site, because of some parallel issue. I have sorted it out and was able to validate my licence finally.


Glad you were able to resolve it :slight_smile:

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