Unable to use any cornerstone option from backend

Support
#1

Hello,

when I try to open any cornerstone option when I log in to the website, nothing happens. First is the loading circle and after that grey screen.

#2

Hello @ofirdoo,

Thanks for writing to us.

It seems that there might be an issue of plugin conflict or cache issue. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

  1. Testing For Theme Related Issue
  2. Testing For Plugin Conflict
  3. Theme Update
  4. Child Theme
  5. Css/Js Customization
  6. Increasing Php Memory Limit
  7. Disabling Cache
  8. Disabling Cdn
  9. Permalinks
  10. Version Compatibility

If none of those work, It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

  • WordPress Login URL
  • Admin level username and password
  • FTP Details

You can find the Secure Note button at the bottom of your posts

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

Hello again,

I put login data. Clean WP installation with 0 plugins and no caching.

#4

Hi @ofirdoo,

I have checked your website and found that the Cornerstone is working fine. The Theme Options are loading perfectly, the pages are loading into the builder is fine too.
If you are still facing the same issue, I would suggest you check once by clearing all types of cache and in the incognito/private mode of the browser.

Hope it helps.
Thanks

#5

Hi again,

sorry for the late reply. Chrome works, Firefox does not but I can work with that. Thank you.

#6

Hi @ofirdoo,

Glad that we are able to help you.

Thanks

#7

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