Unable to update with Cornerstone

Support
#1

Hi! I’m currently unable to update anything with Cornerstone, and have tried everything. Please help? Should I send my login information?

#2

HI there,
We are sorry that you are facing issue.
Please send us your site details so that we can have a look on to your issue.

Thanks

#3

Will attach it here too.

#4

Hi There,

You website and cornerstone is working perfectly. I am able to edit any page and save it properly.
Please let us know if you are facing any particular issue.

Thanks

#5

Hi! When trying to update the FRONT page, it doesn’t work. It first gives an error that it can’t load, but then after that clears, it won’t let me save anything from the front page on Cornerstone. (see attached screen captures) Thank you for your help!


#6

Hi! Have you been able to see what the issue is?

#7

Hi @basanta! Just checking in because this page URGENTLY needs to be updated and I’d appreciate your help! The front page still isn’t updating/functioning properly.

#8

Hi @Bloodlit,

I tried to edit the home page and it takes too much to load - it seems that some external resource is failing or conflicting.

I confirm there’s an error on saving. There’s a 500 error while saving. This error is server related, to understand the issue you need to check your web server’s log.

Please refer to your server admin, ask for the error log of Apache/Nginx (or any web server) and search for PHP Fatal Errors. Copy and paste here so we can help you.

Waiting for your feedback!

#9

Hi! GoDaddy told me that they don’t have a server log on this Managed WordPress account. We extended the max_execution_time to 5 minutes and that still didn’t help. This is becoming a really dire problem and hosting support with GoDaddy is totally unhelpful. Can you please help with a solution that we can implement? Is there a conflicting plugin?

#10

Hi @basanta! Would this issue be solved if the front page didn’t have so much information on it?

#11

Hi,

I would like to check again but the login provided no longer works.

Can you activate that login again and also provide us your FTP login details in secure note.

We are not sure what is causing the issue so we need to further investigate.

Thanks