Unable to update theme

Support
#1

Hello!

In my dashboard it says

Installed Version
6.4.6 CHANGELOG
Latest Version Available
7.1.2 CHANGELOG

But I don’t see the update button anywhere??

#2

Hi Vanja,

You cannot find the update option in the X Dashboard area to update the theme and the plugins.

Please go to the update panel to be able to do so or go straight to the theme and plugins section of the admin to update:

Hope this helps.

#3

No it does not, I do not have that! None of those options are available to me, it doesn’t say there are new updates possible yet in validation it says there are updates available.

#4

Hello Vanja,

Are you using multi-site set up for your blog? To better assist you with your issue, kindly provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Best Regards.

#6

yes have a look in the secure note

#7

Hello Vanja,

Since you are using a multi set up site, please go to My Sites > Network Admin > Dashboard > Updates. This is where you can update the plugins and the theme.

If you did not use the X theme in your main site, you will have to update it manually. Please check out this documentation to know how you can update the theme manually: https://theme.co/docs/how-to-update

Hope this helps.

#8

X is my main theme… i have never used any other themes, I don’t get it… I’ve been to that place and nothing indicates to update my theme, in fact it says that all my themes are up to date…

#9

Hello Vanja,

I have logged in and I found out that you have renamed the theme from “X” to “Clinique Pro-Action”. This is the reason why you are not getting any updates. You will have to update the theme manually instead. Or you can simply revert back to the old “X” name and to do the updates.

Best Regards.

#10

I have renamed it and it still won’t update

…

/*

Theme Name: X
Theme URI: http://theme.co/x/
Author: Themeco
Author URI: http://theme.co/
Description: An immensely powerful and endlessly customizable WordPress theme.
Version: 6.4.6
License: GNU General Public License v2.0
License URI: NaN
Text Domain: x

*/

#11

Hello Vanja,

The update still does not display. The fastest way to update this is to do it manually.
I went to update it manually myself but then there is a PHP error. Can you please provide us your FTP details so that we can resolve this issue for you?

Thanks in advance.

#13

here it is

#14

Hey Vanja,

Thanks for the information. I went ahead and your X theme has been updated already.

Check your site now.

#15

that is so weird, I was told that my issue here (read the secure note plz)

#16

Hello Vanja,

The product titles did not display because you have added this custom css in Appearance > Customize > Additional CSS:

.x-breadcrumb-wrap, header.entry-header {
    display: none;
}

I have located the css and updated it to:

.x-breadcrumb-wrap {
    display: none;
}

Now, your product titles where displaying. Check your site again.

#17

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