Unable to save any changes

[guybower1]

I just finally bit the bullet and upgraded my website to Pro and just now as I was working on a page, a popup kept saying, “Uh oh, failed to save!”

I have exited the page and reloaded it, but this continues. Any thoughts as to what is causing me to not be able to save any changes at all?

I have since disabled all plugins, have increased the PHP memory to 512Mb, there appears to be no JS or CSS causing the issues and the caching plugin, W3, is disabled with all others, so not a caching issue.

Would love someone to see if they can assist

cheers

[tristup]

Hi @guybower1,

Thanks for reaching out.
There might be some different reasons behind your reason, I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above help, please re-share the credentials as the given credentials does not worked.

Thanks

[guybower1]

Hi Tristup

Thanks for the form reply, but I had already gone through all of this and listed it above. ALL plugins are deactivated, PHP memory is 512Mb, I switched to a vanilla WP theme, but when doing that, it is not possible to open a page for editing, so will never know if I can save or not. Both the child theme and main theme have the same issue . When the JS and CSS are removed, the problem still exists, so it is not related to that. The W3 caching plugin is deactivated along with Cloudflare, so I think that covers everything.

Would you mind taking a look under the hood to find what is causing Pro to not save any edited page?

cheers

[tristup]

Hi @guybower1,

The given credentials are not working, can you please check and send it once again.

Thanks

[guybower1]

Apologies. That was the previous password. I’ll put it in another secure note

[tristup]

Hi @guybower1,

I have created a test page by duplicating a page content and found the issue. After further investigation, I have found that an Undefined Element is the reason behind your issue. I have deleted that specific element in the test page and found it is saving the content properly. I would suggest you check all the pages one by one and delete the Undefined element to get rid of this issue.

Hope it helps.
Thanks

[guybower1]

Hi Tristup
Thanks for identifying the issue.
I know exactly what the element is, but am trying to work out how it is now undefined. It is a global block created a couple of years ago and has always been working fine.
I have found it under Global Blocks in Cornerstone, but am wondering how to have it working again
The code is as follows:

<div id="adgshp909915700"></div> <script type="text/javascript" src="//cdn0.agoda.net/images/sherpa/js/init-dynamic_v8.min.js"></script><script type="text/javascript"> var stg = new Object(); stg.crt="6522133350851";stg.version="1.05"; stg.id=stg.name="adgshp909915700"; stg.Width="728px"; stg.Height="90px";stg.RefKey="yYmmba6ny5f7KHYjvMH+ag==";stg.AutoScrollSpeed=5000;stg.AutoScrollToggle=true;stg.SearchboxShow=false;stg.DiscountedOnly=false;stg.Layout="widedynamic"; stg.Language="en-us";stg.ApiKey="00000000-0000-0000-0000-000000000000";stg.Cid="1759773"; stg.City="17019";stg.Currency="THB";stg.OverideConf=false; new AgdDynamic('adgshp909915700').initialize(stg); </script>
This was working flawlessly until the upgrade to X, so am wondering; is it best to simply create a new global block using this code and bring it in to the page?

Update: When I create a new global block and add this code in a raw element, it crashes when I try to view it on the front end. Any thoughts on having this work correctly? It is simply an advertising banner for Booking.com and another for Agoda; just allows users to choose their hotel while browsing our food tours.

cheers

[tristup]

Hi @guybower1,

Unfortunately, the custom coding issues or external coding issues are beyond the scope of Theme Support. I would suggest you hire a developer who can assist you to do the customization or you can avail of our newly launched service called One, where we answer the questions beyond normal theme support.

Thanks