Unable to restore customizer functionality

[juryk]

I get the error The Preview could not be loaded

I’ve gone through troubleshooting and increase memory on my webserver with no luck, can you please assist this was sudden change after an unknown page edit and I cant figure it out

[tristup]

Hi @juryk,

Thanks for reaching out.
I checked your site and found that the Cornerstone is updated to its latest version i.e 5.3.3 whereas the X theme is still in the older version i.e 7.2.3. The issue you are having might be due to the incompatibility between X and Cornerstone. I would suggest you follow the below steps while updating the X theme and the Cornerstone.

1. Delete the Cornerstone existing one
2. Update the X theme to the latest version i.e. 8.3.3
3. After deletion of the Cornerstone, please use the link in the dashboard to automatically install the Cornerstone.

Hope it helps.
Thanks

[juryk]

Hey @tristup

Thank you for those steps, It appears to have helped, however the UI on the left still looks a little weird is this normal?

[marc_a]

Hi @juryk,

Yes, it is just normal. That’s the new UI for the latest release.

Hope that helps.

Thank you.