Unable to open “Theme Options” in WordPress admin for "X" Theme

jkeegan123 · October 20, 2025, 4:41pm

Hello,

I’m trying to modify the browser tab icon for my deployed site (currently it has the WP “W” logo), and I think to do that I need to hit the THEME OPTIONS in the X theme from WP-ADMIN. I can get into the THEME at the top of the WP-ADMIN menu, but there is no THEME OPTION.

Some posts suggest that this is because of a mismatch between CORNERSTONE and the theme, but CORNERSTONE is using the version provided and bundled with the X THEME.

When I try to modify this outside of the theme, things hang on CROPPING the image or applying it. The image did upload correctly to wp-uploads, and permissions are correct.

Server is Ubuntu new deployment, all completely updated and Wordpress is the latest version with the latest available instance of “X THEME”.

Thanks!

tristup · October 20, 2025, 7:17pm

Hi Joseph,

Thanks for reaching out.
It is not very clear what exact problem you are facing. If Theme Options is not opening for you, there might be some different reasons behind your issue. Mostly, this problem can occur due to the improper update of X. I would also suggest you follow the steps below while updating to the latest version of the theme.

Delete the existing Cornerstone
Use the link in the dashboard to automatically install the Cornerstone. It will be at the latest version

If that does not help, I would like to suggest troubleshooting the following common issue to help us recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.CSS/JS Customization
5.Disabling Cache
6.Disabling CDN
7.Increasing PHP Memory Limit

If you discover that an issue is coming from a custom code or 3rd third-party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins, unless you are subscribed to One. If not subscribed, kindly consult with a developer or contact the plugin author.
Please note that we do not provide support for custom codes and 3rd party plugins, unless you are subscribed to One service.
If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks