Unable to make changes in Chrome

Hi there,

I noticed that while using Chrome I cannot make changes to the site or update anything. It’s like I don’t have permissions or something. Also, if I visit the site, the WP bar that normally appears at the top of the browser just disappears. This doesn’t happen if I use Internet Explorer or other browsers. I’m not sure what’s causing the problem. Can you help?

https://www.tubularchainconveyors.com/

Hi @luxmedesigner,

Your site frontend is loading fine here using chrome. If the issue is on backend and then if it only exist on chrome, please check for any browser extension that may cause this issue. If there is none, can you share credentials inside a secure note and also a screencast of the issue so we can try to duplicate and investigate further. Thank you.

I just added the note as requested. Thanks!

Hi @luxmedesigner,

Thank you for the credentials, but I can’t replicate the issue though, I can edit and save a page in Cornerstone on your site without an issue (see test page below)

More likely there is something on your Chrome (or on computer itself) that is causing the issue. Please try using the incognito mode of Chrome, where there is no caching and browser add-ons involve.

How do I set my browser to Incognito or private mode?

If the issue persists, test it on a different computer.

Let us know how it goes,
Cheers!

Hi there,

Yes, it seems to be an issue with Chrome. The incognito window works fine. Thanks for your help!

Hello @luxmedesigner,

It might be because of the browser cache as the changes are getting reflected in Incognito mode. Please clear cache.

https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

Thanks.

Hi Prasant,

I cleared the cache and cookies and that did the trick. Not sure what caused it in the first place, but I’m glad it’s been solved. Thanks again!

You are most welcome. :slight_smile:

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