Unable to log in and edit my site

[lisaschelle]

Hello,

I wanted to log in to edit my site but I was welcomed with "Warning: require_once(classes/class-wc-connect-extension-compatibility.php): failed to open stream: No such file or directory in /home3/lisaschelle/newhopeforhonduras.org/wp-content/plugins/woocommerce-services/woocommerce-services.php on line 39

Fatal error: require_once(): Failed opening required ‘classes/class-wc-connect-extension-compatibility.php’ (include_path=’.:/opt/php56/lib/php’) in /home3/lisaschelle/newhopeforhonduras.org/wp-content/plugins/woocommerce-services/woocommerce-services.php on line 39

Fatal error: Call to undefined function is_user_logged_in() in /home3/lisaschelle/newhopeforhonduras.org/wp-content/mu-plugins/endurance-page-cache.php on line 370".

Would anyone be able to help?
Thanks for your time.

[jade]

Hi there,

The issue seems to be coming from woocommerce-services and mu-plugins plugins.

Try logging in through FTP and go to wp-content.plugins then rename those plugins to have them deactived.

You should then be able to access the admin area.

[lisaschelle]

Sorry, what is FTP?
How do I get there to log-in?

[jade]

Hi there,

You may ask your hosting provider for your FTP details. You can use Filezilla to login through FTP.

Hope this helps.