Unable to load cornerstone

Support
#1

A conflict on the front end of your site has prevented the preview from loading.

Not sure what caused this as the only thing I did was edit a page and save it. After that it no longer worked.

Any help would be greatly appreciated.

#3

Problem solved. Put Cloudflare into development mode.

#4

Hi there @trevorhall89,

Glad to hear you got this solved, when using Cloudflare, always ensure either the X/Cornerstone builder URL’s are excluded via page rules, or entering into Development mode as you did will also work.

Thanks!

#5

My cloudfalre development is enable. I deactivated all my plugins one by one to see if that would help with the issue. Nothing.
All the instructions on how to use cloudfalre with cornerstone is applied.

This all started to happen after I installed visual composer, I tried deactivating but nothings change.

I need to use my cornerstone plugin , I needed to updated things today, my home page isn’t displaying some of the content on all browser but safari.

Please help me!

#6

After a long night of troubleshooting some people are telling my issue is with the html theme.

I have disable each and every plugin one by one to check it did not work, then this morning I tried pausing Cloudflare and my content displays on front page. It isn’t performing what should (load from the sides) but its there and now I have time to troubleshoot why my cornerstone plugin doesn’t work.

Please just help me getting the cornerstone plugin working.

Thank you!

#7

Hey @LucyKeile,

I’ve removed your login credentials in this thread because the original poster could see it. To privately share sensitive information to us, you should create your own thread. Also, there are many factors that could cause theme or plugin issues like what you’re experiencing with Cornerstone. With that said, please check for the following also:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, Javascript and templates.

  6. Contact your web host to increase your allocated memory or add this code to your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If nothing helps, give us WP Admin and cPanel credentials in a separate thread.

Thanks.

#8

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