Unable to install x theme after server move

Hi there,

im trying to move my website from one URL to another. I downloaded my MYsql file to import it on the new URL. However, now nothing seems to work and when i try to install x theme, the stylesheet seems to be missing. Im doing something very wrong, im just not aware of what it is - could you guys help me.

Right now im on a virgin WP install as the import of the previous data doesnt work either.

Best regards
Kris

Hey There,

We recommend using a WordPress migration plugin like Backup Buddy, All In One Migration, BlogVault… to do a migration from one url to another as doing it manually with a mysql dump is a little more advanced. Did you try one of these plugins before going the manual route?

No unfortunately not. The hosting company told me to it the other way, and now they say moving from one URL to another is not their disk. Nice service tho =/ anyway, i dont mind building my page from the beginning again. I just want stuff to work again :slight_smile:

Hey There,

Normally hosting providers help you with these kind of things, if we can help you with anything else on the way let us know!

any chance of having my key reset so i can start all over again? that way i kinda know what im doing, the server part of it, is something i have very little experience with.

Hi There,

Access your license pages revoke your license : https://theme.co/apex/licenses

And assign your new url and assign to your new website.

Hope it helps!

Thanks a ton! licens assigned to new URL.

However, i still get the stylesheet issue while trying to install the theme zip file. msg as listed below:

Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

How can i solve it and get started again?

Hi There,

This error, The theme is missing the style.css stylesheet means you’re not using the correct zip file to install X theme. When you download the initial zip file from Envato, make sure to unzip it and get x.zip file to install your theme.

Hope that helps.

Thank you very much! All sorted and working now.

You’re welcome.