Unable to install sites

[benjaminglatzeder]

Setup:
Cornerstone Version 4.2.3
Pro 3.2.3

Opening Design Cloud, choosing Sites and intalling any site is stuck at “Initializing…”. I’m able to install headers, footers, presets and content.

Any help appreciated!

[jade]

Hello @benjaminglatzeder,

Kindly go over the list of troubleshooting steps from this document:

Common Issues | Themeco Docs

Normally, the issues are solved by one of the suggestions found in that document.

If the issue persists, please provide us with the admin access to your site in a Secure Note:

Secure Notes

It is very common to need to share sensitive information with our staff such as login or FTP information. In order to keep this private, be sure to use the Secure Note button that you will find at the bottom of each reply.

Let us know how it goes.

[benjaminglatzeder]

Hello Jade,

unfortunately the issue persists. Here are my stats:

Site

Site URL - http://localhost/wordpress
Home URL - http://localhost/wordpress

WordPress Environment

Version - 5.4.1
Debug is on - No
Language - en_US
Is Multisite - No
Memory Limit - 512M

Web Server Configuration

Software - Apache/2.2.31
PHP Version - 7.2.14
MySQL Version - 5.7.24

PHP Configuration

Post Max Size - 8M
Time Limit - 30s
Max Upload Size - 8M

Active Theme

Name - Pro
Version - 3.2.3
Folder - /C:\MAMP\htdocs\wordpress/wp-content/themes/pro/

Active Plugins

• Slider Revolution 6.2.2

CDN

Click this button to check what CDN this site is using. - Check CDN

I increased wordpress and php memory to 512MB and restarted my local MAMP server but issue persists.

Some more info:
I have only four plugins:

And as this is only a local installation I don’t think I’ll be able to share any logins as I’ve seen in other threads.

[jade]

Hi Benjamin,

In that case, please provide us with the admin access to your site in a Secure Note:

Secure Notes

It is very common to need to share sensitive information with our staff such as login or FTP information. In order to keep this private, be sure to use the Secure Note button that you will find at the bottom of each reply.

[benjaminglatzeder]

@benjaminglatzeder

And as this is only a local installation I don’t think I’ll be able to share any logins as I’ve seen in other threads.

As I said I don’t think this is possible. But I’m happy to share any other info.

To share a few more details:

• i run a local installation
• using MAMP Server https://www.mamp.info/en/windows/
• I access WordPress via localhost/my-wordpress-installation
• I think I’d need to give you access to my Desktop machine
• So that’s why I think this is not possible to debug the issue this way

[nabeel]

Hey Benjamin,

Looking on the configuration values in your status report, you need to increase the following PHP settings to the specified value or to the maximum as they are quite low at the moment:

upload_max_filesize = 100M
post_max_size = 100M
set_time_limit = 5000s
max_allowed_packet = 16Mb
innodb_log_file_size = 128mb

Also the allow_url_fopen setting in your server must be On. That setting allows your server to retrieve data from other servers.

Let us know how this goes!

[benjaminglatzeder]

Hello @nabeel

I updated or added the values in my php.ini file, restarted the server and looked into the status page. The upload_max_filesize and post_max_size show 100MB now. Time limit is stuck at 30s. Importing a site is still stuck at initializing. I guess it’s a dead end?! As soon as I have time I’ll try it out on a webhoster

[lely]

Hi Benjamin,

Thank you for updating us. We’re sorry it didn’t work yet. Let us know once you set it up online and how it goes for you then.

[benjaminglatzeder]

Now I’m on a vps and self-host WordPress. Installing the sites works! Thanks for the support!

[friech]

We are delighted to assist you with this.

Cheers!