Unable to install Design Cloud template Icon Simple

[solarwoods]

X 7.2.3
Cornerstone 4.2.3
WP 5.5.1
MySQL 5.5.62
PHP 7.2.34

Directive	Local	Master
file_uploads	On	On
max_execution_time	300	300
max_file_uploads	20	20
max_input_nesting_level	64	64
max_input_time	300	300
max_input_vars	2000	2000
memory_limit	128M	128M
post_max_size	32M	32M
upload_max_filesize	512M	512M

I tried to install the Icon Simple template from the Design Cloud templates. It gets as far as saying “Initializing…” but goes no further.

I am able to install Integrity Bands

[marc_a]

Hi @solarwoods,

Thanks for reaching out.

Please ask your hosting provider to change the following settings.

allow_url_fopen = On
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300
max_allowed_packet = 16Mb
innodb_log_file_size = 128mb 

Hope that helps and let us know how it goes.

Thank you.

[solarwoods]

The only parameter that needed to be changed was post_max_size. Still having the issue. I also tried “Gym” and that template doesn’t load either.

[marc_a]

Hi @solarwoods,

Can you try to increase your PHP memory limit from 128M to higher something like 256M or 512M and let see if it will resolve your issue.

Hope that helps and let us know how it goes.

Thank you.

[solarwoods]

I looked at the Apache error log and see:
WordPress database error Got a packet bigger than ‘max_allowed_packet’ bytes for query UPDATE
I didn’t realize that this setting is for my.cnf and not php.ini. I’ve updated my.cnf and restarted MySQL.

It loaded OK! Thanks for the quick response time!

[marc_a]

Hi @solarwoods,

You’re welcome and it’s our pleasure to help you. If you have any other concerns, feel free to reach us.

Thank you.