Unable to install any extension

Support
#1

Hello Team,

When I am trying to install any extension which is present in x > Validation > Extension. It is taking more time to install and after sometimes it is throwing 500 internal server error.

#2

Hi Rahil,

Thanks for writing in!

Usually an error 500 is a fatal error. ​We recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

We would loved to know if this has work for you. Thank you.

#3

Hi RueNel,

Thanks for your response. I tried with your solution but still I am facing same issue.
Kindly help me on this.

#4

Hi There,

Would you mind providing us with login credentials(by clicking on the Secure Note button at the bottom) so we can take a closer look? To do this, you can make a post with the following info:

  • Link login to your site
  • WordPress Admin username / password
  • FTP credentials

Thanks.

#5

Please check.

#6

Hello Rahil,

Thanks for updating the thread. :slight_smile:

At first I cleared the Godaddy server cache. After that under X > Validation > Extensions I tried installing couple of extensions and installation went fine without any issue. In that regards I suggest you to clear cache and then try installing extensions.

Thanks.

#7

Hi,

I tried after clearing cache also still I am facing same issue. Kindly check.

#8

Hello Rahil,

Thanks for updating the thread.

On my end installation is working fine without any issues. I have recorded a screencast, please take a look. At the problem is happening only on your system, it’s a bit difficult for us to take a closer look. I suggest you to try on different computer and see how it goes.

Screencast link: https://cloudup.com/cJIN7XEOS7t

Thanks.

#9

Yes you are right Prashant as per your video you are able to install. Can you please install below 2 pugins where I am facing issue in different laptop also.

Slider Revolution
Visual Composer

Thanks

#10

Hello Rahil,

Thanks for updating the thread.

There seems to be issues with you server as I am getting following error message when I am trying to install Plugins from Themeco Validation page. To test I also tried to install plugin from WordPress plugin repo and getting same error message. Next, I tried to install plugins via FTP route but if I reload the page to see entry for Plugin, I am getting the error message. I suggest you to get in touch with the hosting provider as this seems to be a issue at their end. Along with that, if you can share the error log file, may be we can take a look at suggest you possible solutions. To find out error log file, please take a look at following article.

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Thanks.

#11

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