Unable to import template

[rubius]

Hi,
I have 2 websites, both with the last version of Pro installed. Let’s called theme Website1 and Website2. I want to copy a page form Website1 to Website2.
My procedure:

• save the page in website1 as a template
• in website1 template manager, download this content template
• in website2 template manager, import the .tco file

But when I import it into website2, an error occurs, the message says that the file is not properly formatted.

I also tried to check reimporting the same .tco file into website1 (the same from which I exported it) and the same error occurs (?!)

[franticape]

same here, i also have the same issue and it seems to be a bug

test-header.tco

you can download a “broken” template over here, if you will.

EDIT: ok it’s definitely not the template, maybe it’s the installation although i wouldn’t know where to start testing because i have 2 sites on the same server with the same configurations. it works on one and doesn’t on another one. the only difference between one site and the other is that one is built on a subdomain and one is built on the root of the domain

[ruenel]

Hello There,

Thanks for writing in! Could you please confirm that you have update to the latest versions?
Our latest versions are:

• Pro theme 2.1.6
• X theme 6.1.6
• Cornerstone 3.1.6

This latest release contains fixes for several issues so be sure to check out the changelog (http://theme.co/changelog/).

_After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.-

To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password

Please let us know how it goes.