I am trying to edit in Cornerstone and the message "no suitable preview is found. This could happen when a third party plugin is overriding the conent area or the content is not being output by the current layout.
I have disabled, cleared the cache and confused.
Please help. On the wordpress pages- there is no content under banner or pages.
Hi @tammyroche,
Thanks for reaching out.
There might be some different reasons behind your issue. Although you have already checked few common reasons, still I would like to suggest troubleshooting the following common issue to help us to recognize the reason.
1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.CSS/JS Customization
5.Disabling Cache
6.Disabling CDN
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins, unless you are subscribed to One. If not subscribed, kindly consult with a developer or contact the plugin author.
Please note that we do not provide support for custom codes and 3rd party plugins, unless you are subscribed to One service.
If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
Thank you, I have just sent a secure note.
Hi @tammyroche,
Unfortunately, the given credentials are not working. Can you please check and send it once again ?
Thanks
Apologies I have updated with my latest post.
Hey @tammyroche,
Your "Homepage " page is using a custom single layout. You will need to edit the single layout instead.
Thanks.
Thank you so much. I do not know if this is something I need a developer for?
I am not a developer but I need to change the text or change this to a page I can edit myself.
Can you please suggest how to find someone to help me with this?
Hey @tammyroche,
You can edit the layout that I sent you in my previous response. That is where you can change the text that appears in your homepage.
If you want us to change something in your site, please check out our ONE TOTAL CARE package here:
Cheers.
Hi Ruenel,
Thank you for your response and taking the time to look. That is the page I have spent the last few hours trying to find the way to 1- see the content and number 2 as I cant see the content I have clicked on each box and still only see code.
Am I missing something? Only a few weeks ago, I could edit through the pages section from my wordpress,org dashboard. I think maybe I need a plug in or something.
I did look at that option however I really only need this one thing- so unsure if I should invest in that or not.
Hello Tammy,
Thank you for the update.
The content of your pages is added as custom fields via the ACF plugin, but for some reason, the custom fields in the page editor are not accessible. You may need to contact the previous developer and ask how the content was added.
Best regards,
Ismael
Thanks Ismael, I no longer have access to the previous developer. Can I pay you guys to look at this- or is there a cheaper option then the 300 USD a month?
Please know I am also happy to do myself if I have instructions on how to. Thanks for the time you have already given me.
Hi thank you!
That is the events page, the only page I am wishing to do right now is the home page. When I go to that page, there is no content- its all empty.
Hey @tammyroche,
You can use the Preview URL setting of the builder to load a page in your custom layout.
Please see the secure note.
Thanks.
