Unable to edit website

Support
#1

Hi. Everything was working perfectly yesterday. My site has been running for many months without any issues. However, I was unable to edit this morning and the site was rendering a blank white page. I tested site in Debugging mode and received 2 errors with the plugin for Google Analytics (Version 3.0.0 by Themeco). I tried to deactivate the plugin and that didn’t work. In order to gain access to site, I restored the files and database from yesterday and tried again with no luck.

Lots of issues: Can’t access photos in Library and/or they are broken images, can’t access the links on the Dashboard - pages goes white when I click.

Ugh…Please help. So weird…

#2

Now working, just installed today’s Pro update

#3

Hi @LarchmontBlvd,

Glad things sorted out on your end, Remember to clear all your caching features (plugin, server-side, CDN, and browser’s cache) after updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Cheers!

#4

New set of issues today. w/Pro. I’m editing Section > Row > Column > Headline. I need to replace some headline text. After I click on Setup > Edit Text, the text disappears. Gone! This happens on multiples pages.It is visible on the text edit but vanishes on the page.

#5

Hi @LarchmontBlvd,

This is a known issue with the latest release but we can’t seem to replicate this in our end.

Can you provide us your wordpress admin login in Secure Note so we can further investigate what is triggering this issue.

Please monitor our changelog to check if a fix has been implemented

https://theme.co/changelog/

Thanks

#6

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