Unable to edit posts with cornerstone, and unable to save changes to settings relating to this

Support
#1

I set up a wordpress site 4 years ago. Owing to server limitations, I was unable to update the site for many years, but have now been able to update to the newest versions of wordpress, the x-theme and cornerstone. However, I now find myself unable to edit posts in cornerstone, and when I go to the x-theme settings to try to edit the permissions and save them, I receive a message stating “Sorry! Unable to save”.

Might someone be able to give me a hint / indication of what I am doing wrong, and how I can re-enable editing of posts with cornerstone?

#2

Hi Stuart,

Thanks for reaching out.
I have visited the site listed in your Themeco Account Dashboard and found that you are using the much older version X (version 6.5.5) theme and the Cornerstone (version 3.5.5), whereas the latest version of X is 8.2.3 and the Cornerstone is 5.2.3. The issue you are having might be due to the incompatibility between X and Cornerstone. I would also suggest you follow the below steps while updating the X theme and the Cornerstone.

  1. Delete the Cornerstone existing one
  2. Update the X theme to the latest version on automatic updates
  3. After deletion of the Cornerstone, please use the link in the dashboard to automatically install the Cornerstone.

Hope this helps.
Thanks

#3

Hi @tristup, thank you for your response. Apologies, I think I actually have two licenses for this, and the other is the one associated with the website I am talking about - which has cornerstone 5.2.3 and the x theme at 8.2.3 (or wordpress 5.7. Could I provide you with details of the other license - would that help? Or access to my live site? (The live site is www.ninedtp.ac.uk)

#4

Hi Stuart,

If the X theme and Cornerstone is already updated, there might be some different reason behind your reason, I would like to suggest troubleshoot the following common issue to help us to recognize the reason.

1.Plugin Conflict
2.Theme Update related issue
3.Child Theme Related issue
4.CSS/JS Customization

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks

#5

Hi @tristup, thank you for your reply.

I did try switching all plugins off, and on, and don’t think there would be an issue with custom code, so I have added a secure note to my response above with admin access for my site. I do hope this is alright, but please do let me know.

With thanks,
Stuart.

#6

Hi Stuart,

It seems that the PHP memory has been exhausted. ​We recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Please find the video that will help you to edit wp-config.php and add the above code: https://www.youtube.com/watch?v=3SDPTafEM8o

If that does not helps, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access in the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks

#7

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