Wanting to download the template integrity business from my x theme and can’t do it. it keeps saying failed. I updated my php memory from my host site and tried deactivating plugins. I will attach my website credentials below.
Hello @Haileyannephotography,
Thanks for writing in! I have investigated your issue and it appears that an internal server error has occurred upon importing the demo site.
See the secure note.
Please check in with your hosting provider first. This is a server-side issue. Please ask them to ensure cURL is working, and allow_url_fopen is enabled. Please check this article below:
Kindly let us know how it goes.
my hosting said it was a plugin issue yet all my plugins have been disabled and i can’t even download any of the xtheme plugins anymore.
Previously given credentials are not working, can you please check and send it once again to investigate it further.
Thanks
yes, so my plugins work now but i am still unable to download any templates.
Please contact your hosting provider to increase the following PHP settings to the specified value or to the maximum the web host can increase.
upload_max_filesize = 100M
post_max_size = 100M
set_time_limit = 5000s
max_allowed_packet = 16Mb
innodb_log_file_size = 128mb
Also the allow_url_fopen setting in your server must be On. That setting allows your server to retrieve data from other servers.
Let us know how this goes!
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