Unable to disable breadcrumbs bug

Support
#1

I read about this issue in the forums, but as of yet, there doesn’t seem to be a solution other than custom css. I have built dozens of client sites with X and pro (more than 50) and i am currently working on 2 sites that both have this same issue. I turn off breadcrumbs in the Theme Options>Header>Miscellaneous. But as others have said, you click the save button and it says “Awesome” like it saved but then you go back later and the Breadcrumbs are still on. It says it saved but it isn’t saving or there’s some little gremlin in there turning it back on :laughing:

Both of these sites are X not pro, latest X - 6.1.6 and latest Cornerstone - 3.1.6. One is being built on an existing domain so it’s being accessed through a host file. The other is public at http://frederickaccesssystems.com/

#2

Hey Todd,

I checked your site but it is not completely setup yet.

I tested what you described in my dummy site and this does not happen though. Please ensure you’re using the latest version of X, Cornerstone or Pro

If the issue persists, please provide us with WP admin and FTP access.

Thanks.

#3

Sorry, I had not changed the DNS records yet, but now they’re changed. It’s still doing the same thing. I sent the credentials in a secure note --it’s attached to the first post.

#4

Hi Todd,

Thanks, I can access your site now and was able to replicate the issue.
Though I tried this in my test sites that has the latest version of the theme and was not able to replicate the issue.

Can you try the following.

  1. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  2. Since you are using SiteGround, please clear your site cache in the supercacher in your hosting panel. The SuperCacher is developed by SiteGround exclusively for their customers. It increases the number of hits a site can handle and boosts the website loading speed. The SuperCacher includes 4 different caching options for maximum optimization of your websites. You can access the tool by clicking on the SuperCacher icon in your cPanel.

For more information about this, please check it out here: https://www.siteground.com/tutorials/supercacher/supercacher_intro.htm

  1. It is also possible that the settings are not saving due to memory limit issue. Try to increase your memory limit by adding the code below in your wp-config.php file located at the root directory of your site.
set_time_limit(300);
define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '1024M' );

Please add it before this line

/* That's all, stop editing! Happy blogging. */

Thanks

#5

I tried everything that you suggested. I disabled all plugins, cleared the SiteGround supercacher, increased memory limits. Still the same behavior. Could it be a bug that is affecting only some installs? Why I ask is that there were many other people that have the same issue. Anyway, I am going to use custom CSS for now as I don’t have more time to charge the client for this. Thanks for trying and if you hear of something else, please let me know.

#6

Hi Todd,

Can you create a staging site, this will allow us to troubleshoot without disrupting your live site. Once everything is working we can then implement the change on the live site.

You can use this third party plugin to create one.

Thanks

#7

Same issue. Everything is of the latest version since installed just yesterday and there are no plugins besides all Theme X proposed. It’s on local env, so can’t provide a link.

#8

Hi @denisiodb,

Thanks for writing in.

The best way to help you and we could easily replicate the problem is that you will create the same copy in a staging site. Once we could fully check your setup, we’ll do our best to help you.

Thanks.

#9

I’m having the issue as well. X Theme 6.1.6.

#10

Hi Guys,

We have sent this to our web development team for review.

For the mean time to disable breadcrumbs, you can add the code below in Theme Options > CSS


/* Temp solution for disabling breadcrumbs - please remove this code once issue is fixed */
.x-breadcrumb-wrap {
    display:none;
}

Thanks

#11

Thank you, Paul. That CSS code works. When the next release comes out, I can test the button again.

#12

You’re most welcome and thank you for your patience.

#14

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