Unable to connect ConvertPlus and Mailchimp

[INcroatia]

Hi there,

We’re up with an issue where we’re receiving the message “There appears to be an error with the configuration” whenever we try and test the newsletter signup forms in the footer and in the popup form on the homepage.

We’ve already had it set up once and it was working, however then our clients wanted to switch to ConvertKit, which we did, and now they’ve requested to switch back to Mailchimp. We were expecting everything to work fine, as it already had, but alas…

We can’t figure out what’s wrong with the configuration, can you shed some light on this for us?

[ruenel]

Hello Paper+Screen,

Thanks for posting in!

I have tested forms both in the modal and in your footer. I have used different emails. It has submitted the form successfully. You must have figured out a resolution to your issue already.

Regards.

[INcroatia]

We’re glad it works for you! However, we fond out we’re receiving this notification on our emails we’re using for testing - since we’ve been subscribing and unsubscribing, we’re now receiving the “There appears to be an error with the configuration” message, and the only way to not receive it is to always use a new email.
What can we do about that?

[christian]

Hey @INcroatia,

Since it works when Ruenel tested, that means the issue is not with ConvertPlus. It could be that Mailchimp blocked the emails you’ve used for testing due to inappropriate activities. It would be best that you contact Mailchimp support for this. There is nothing we could do on our end for this case, regretfully.

Thanks.