Unable to assign Pro license to Prod AND Stagins

Support
#1

I just recently set up a staging site for my prod. When I go to staging it tell me that the license is not validated. When I enter the key to Pro, it says the license is in use at another site, and it is - my prod site
Prod: soundbarrierband.com
Stage: staging.soundbarrierband.com

Attached is an image of the license manager for me… Can you assist?

#2

Hi @Wayne,

Thanks for reaching out.

Would you mind providing your admin login credentials in the secure note? It seems these licenses aren’t present from your account. Please provide the account that has these licenses too.

Thanks!

#5

Hi @wayne,

It appears you’re validating the wrong license, you should only validate the converted license since you already converted it. I went ahead and validated it, and it works :slight_smile:

As for the demo, yes, you could set it up on your staging and import the demo or another site. But that means you’ll have to revoke and re-assign the license over and over to the staging you prefer to have different demos. But, you can only do it once at a time and must only have one production site.

Thanks!

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