Unable to activate X or upgrade to Pro

Support
#1

I am trying to activate X but it comes up with the error “Uh ohm we couldn’t check if this licenses was valid”.

I tried everything in the forum – checking the domain name and upgrading Cornerstone – but it is still a problem.

This was a code I used on a previous web site (for 2017) and I am trying to move it to a 2018 version. I did deactivate it on the old site.

#2

Hello Steve,

Thank you for writing in! As I was investigating the issue, it returns an error 500. Would you mind providing us the url of your FTP login credentials so we can take a closer look and fix this issue along with your theme validation?

To do this, you can make a post with the following info:

  • FTP Hostname
  • FTP Username
  • FTP Password

Thank you in advance.

#3

I have fixed the HTTP 500 error. You should be able to connect to the WP admin back-end now.

#4

Hi There,

I’m still getting the error 500 when trying to validate your site.

http://xxx/wp-admin/admin-ajax.php [HTTP/1.0 500 Internal Server Error 1639ms]

Could you please try disabling all of your 3rd party plugins and then try to validate your site.

Let us know how it goes.
Thanks!

#5

I have tried the URL that you have sent and do not get the error. Please let me know what else I can do to validate the site

#6

Hi there,

Accessing the URL will not display that error, it only happens when specific payload(data) is sent to that URL. It’s best if we could get the actual error log through your FTP. Please provide your FTP login credentials in a secure note.

Thanks!

#7

I will send the FTP user info in a secure note.
The host is: hawk.govital.net
The directory that contains the web site is: /home/flacs/domains/fl-acs.org/public_html/fame2018/

You should be able to ftp to the host using the login info that will be provided in the secure note. It will place you in the /home/flacs/domains diirectory.

#8

Hi there,

I think the reason why you are not able to validate the theme is because what is installed and active on your site is X and your license is already converted to Pro.

Kindly double check it here.

If it is for Pro, you won’t be able to use it for an X website. You will have to download a copy of Pro and install and activate it and use the key to validate the theme.

You should be able to get Pro from your dashboard.

Let us know how it goes.

#9

Thanks for the info. I have downloaded Pro and when I try to install the license, I still get the same error.

I unlocked the license and tried again – still the same error.

#10

Hi there,

It should be okay now, the request is being blocked by your FB login widget plugin due to internal server error. I went ahead and deactivated it and you shouldn’t use it. It will cause more issues since the affected are AJAX responses, hence, the builder may not work too in the future.

Thanks!

#11

Thanks for finding the problem. Now I have to look for a new facebook login system. :frowning: Do you have any suggestions, or should I use trial and error to find on that won’t break the other plugins.

#12

Hey There,

Trial and error seems the best approach or reaching out to them.