were getting this error message when trying to activate the cornerstone plugin
Fatal error : Cannot redeclare cs_generate_data_attributes() (previously declared in /home/sites/13b/1/1c2c248324/public_html/wp-content/plugins/tco-video-lock/functions/includes/cs/helpers.php:4) in /home/sites/13b/1/1c2c248324/public_html/wp-content/plugins/cornerstone/includes/utility/helpers.php on line 380
Hi @adzimadzi16,
Thanks for reaching out.
I have checked your website admin dashboard and found that the Cornerstoneplugin is already installed and working perfectly fine. Please let us know if you are still facing any problems with it.
Thanks
Hi, we have managed to reactivate Cornerstone once we deactivated the Video Lock plugin, however, the X theme menu is now not displaying on the mobile phone view.
Hi @adzimadzi16,
I have checked your website on my Android mobile phone and found the menu issue you described here. There might be some different reasons behind your issue, I would like to suggest troubleshooting the following common issue to help us to recognize the reason.
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above help, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access in the secure note including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
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