"Uh oh! Something went wrong" - when trying to transfer new PRO license to another account

[hurricanex90]

Hi there, I purchased the PRO license on November 21, 2021. The license is attached to a website I don’t want to use it with: joinuhoo.

I want to transfer license to a new personal website: saskiacarter

I unlocked the license from my joinuhoo account. I copied the license. I clicked “add new product”. I pasted the license from the unlocked joinuhoo into the box, and clicked “save” [see img]

This appears: “Uh oh! Something went wrong”.

I tried multiple times to copy + paste accounts multiple times, refreshed cache, etc.

How can I transfer the license from my unused and joinuhoo account to my new domain, saskiacarter?

Thank you!

[hurricanex90]

Also to note here, I don’t have access to the joinuhoo wordpress login anymore, because it’s tied to an email address that’s been expired for years. Hopefully that helps. I can post the license I’d like to transfer to this post, if required. Thank you!

[hurricanex90]

Hi there team, any updates? I’d love to get the pro license working on the correct account. Thank you!

[ruenel]

Hello @hurricanex90,

Thanks for writing in!

Just for future topics, self responding or bumping your post pushes it back in our Queue system so it takes longer to respond to. We provide support to our customers 24/7/365 in the Support Forum. Support questions are answered in the order received and responses may take up to 24 hours (typically sooner). Complex questions or busy times may take longer.

Please provide us the License Code in the secure note so that we can double-check why you cannot transfer it.

Best Regards.

[hurricanex90]

Hi there, thank you for your help, I added the two licenses to my prior post!

[tristup]

Hi @hurricanex90,

I have checked both the license and found that it has been already attached to your current account. And now you can add another website on staging or location by removing the existing one.

Thanks