Uh-Oh Failed to Load

I have a fully licensed pro site that is getting this error “Uh-Oh Failed to Load” but it is actually still saving the changes I am making. I’m about to take this live so I need this issue fixed.

This is what the console spits out when I try to save:

app.2155f74.js:2 Failed to save. {code: “invalid_json”, message: “The response is not a valid JSON response.”}

Here are my server stats and as you can see they are more than enough.

Summary
Server architecture Linux 4.9.0-14-amd64 x86_64
Web server Apache/2.4.25 (Debian)
PHP version 7.4.16 (Supports 64bit values)
PHP SAPI fpm-fcgi
PHP max input variables 2500
PHP time limit 120
PHP memory limit 512M
Max input time 60
Upload max filesize 5000M
PHP post max size 5000M
cURL version 7.52.1 OpenSSL/1.0.2u
Is SUHOSIN installed? No
Is the Imagick library available? Yes
Are pretty permalinks supported? Yes
.htaccess rules Custom rules have been added to your .htaccess file.

and .htaccess info:

Summary

BEGIN WordPress

The directives (lines) between “BEGIN WordPress” and “END WordPress” are

dynamically generated, and should only be modified via WordPress filters.

Any changes to the directives between these markers will be overwritten.

RewriteEngine On RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}] RewriteBase / RewriteRule ^index\.php$ - [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L]

END WordPress

MalCare WAF

<Files “.user.ini”>

Require all denied

<IfModule !mod_authz_core.c>
Order deny,allow
Deny from all

END MalCare WAF

As its a dev site, no caching either frontside or server-side is going on and no cdn is turned on.

Thanks

So i figured out which plugin is causing the issue and its:

Yoast SEO Version 16.3

So either X pro theme is have a bug with yoast of yoast has the bug solely.

I tried this on another site thats normal X and its fine with yoast.

But all the X Pro sites i have, also have this issue with yoast.

I completely removed it and deleted all entries from my DB then installed yoast again, and still same issue

I then also removed pro x theme and then reinstalled the pro x theme, activated it, and the child theme added the license, checked for any updates there are none and still the same issue.

Hi @ldollard,

Thank you for the credentials, but which site? Can you provide the URL?

In the meantime, please clear all your caching plugins and features including the deactivated one.

And please confirm all are on the latest version Yoast SEO, PRO, and Wordpress

Cheers!

here it is

Hello @ldollard,

The given credentials do not work for us. Can you please double-check?

Thanks.

are you using port 22?

Hello @ldollard,

Is the issue still happening? I have logged in and checked the Theme Options, editing the header, editing the content, I could not replicate any issues. I can even save my changes if I edit the header or page with a message.

Could you please provide the URL of which page that you were editing and encountered the issue?

Thank you.

no as i removed yoast, but if I have yoast installed it causes that issue.

my second issue is that I cannot use essential grid. the db wont install, so I have to manually install the db, when I do that and create grids, the info appears in the db, but it wont show on in Wordpress EG Grid screen.

Hello @ldollard,

1.) It could be a conflict between the latest version of the theme and the Yoast SEO plugin. We will investigate this further.

2.) Please do check your database access for your DB user. Normally, the plugin table should be created automatically once the plugin is installed. You may have permission issues for the DB user you are using. You can check your DB permission in your Cpanel or just simply ask for further assistance from your hosting provider.

Best Regards.

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