Uh Oh! Content failed to save error

[Daltai]

Hi,

A site I am building for a client is live at https://www.physicsproof.com/ .

I cannot save any new updated or edited content on Cornerstone.

I have tried disabling plugins one by one but it hasn’t solved the issue.

I think it may be a conflict when I edited pages via visual and text instead of cornerstone. I created page jumps so that when a user clicked on a page on my header navigation they would be brought to the corresponding section on the home page.

I read that the “Uh Oh” error is usually a bad html markup error, but my custom html code that I wrote in the visual / text editor has now disappeared and the page jumps aren’t working.

My MAIN issue is that I cannot save any new updates!

Any help would be much appreciated! Thanks!

Shane.

[rad]

Hi there,

Thanks for writing in.

You shouldn’t edit your page content through standard editor once you build your page in the cornerstone. By doing so, you’ll reset the content you made, losing all the changes you made.

About the saving issue, would you mind providing your admin and FTP login credentials in a secure note? I like to personally check it too.

Thanks!

[jade]

Hi there,

There seems to be an additional authentication to access the admin page.

Kindly provide us with the details including the FTP access.

Thank you.

[Daltai]

Hi @Jade did you received my secure message with these details?

[christopher]

Hi there,

Unfortunately, you did not give the WordPress Dashboard credentials to check the case. I also need to know the exact Page name which you have the problem on.

Please kindly consider that most probably we will not be able to help as you changed the info outside of the Cornerstone. That can break the Cornerstone integrity and we can not do anything about.

You either need to recreate the page again using the Cornerstone or ask your hosting service provider to give you a backup prior to the Visual Editor changes.

Cornerstone has a section just at the left side of the screen to add additional CSS and Javascript to a specific page. And whenever you want to add HTML code you can use the Classic Raw Element.

Do Not change to Visual Editor or Text Editor if you use the Cornerstone to change things around.

Thank you for your understanding.

[Daltai]

Hi @christopher.amirian

I have provided the exact page and WordPress credentials you are looking for in a secure note on this thread.

Many thanks

Shane.

[ruenel]

Hello Shane,

Thanks for updating in! After a thorough investigation, I found out that in your homepage when you edit it in Cornerstone, you are experiencing PHP memory limit exhaustion. ​We recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

We would loved to know if this has work for you. Thank you.

[Daltai]

@RueNel

define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

THANK YOU SO MUCH!!! PROBLEM SOLVED WOW!!

I Appreciate your help so much! You have saved me hours and hours of rebuilding the entire page or sourcing the correct restore point and manually configuring my Database and config files!

Again thanks so much!

May I ask how you found out the issue? Did you use any browser debugging tools etc?

Thanks

Shane.

[paul.r]

Hi Shane,

We use chrome developers tools to check.

Thanks