Ubermenu not showing on Mobile homepage

Support
#1

We’re unable to see the Ubermenu on the mobile version of our site’s homepage across devices, Mac, Android, etc. Please assist with what checkbox isn’t properly configured and in what submenu that checkbox can be found in order to correct.

#2

For future understanding, what should I expect the wait time to be for a response? We’ll plan accordingly

#3

Hey @ExploreMars,

Thanks for writing in! We usually respond to threads within 24 hours depending on the number of threads queued and the complexities of each thread. We highly recommend that you do not bump or self-reply your thread because if you do, that thread will be back in the queue which makes your thread to be responded in a longer time.

I have checked your site and I found out that you have inserted this custom CSS:

.masthead {
    z-index: 9;
    width: 100vw;
    display: none;
}

This is the reason why the Uber menu is not showing up on smaller screens. Please remove that custom CSS code block to resolve your issue.

Be advised that custom CSS coding is beyond the scope of our support under our Support Policy. If you are unfamiliar with code and resolving potential conflicts, you may select our One service for further assistance.

Best Regards.

#4

Thank you for getting back to us. The CSS has been removed, and the menu i snow available on the mobile home screen. Not sure how or when the code was added, is it possible that a plugin wrote custom CSS to the homepage?

#5

Hey @ExploreMars,

I do believe that it is not possible that the plugin wrote custom CSS. That being said, there could someone else adding that custom CSS on your website but we’re glad that it is now working properly on your website.

Hope that helps.

#6

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