Ubermenu not opening on small screens

[ianeverdell]

My Ubermenu will no longer open on mobile devices - the hamburger icon is displayed properly, and I am able to tap on the icon (as I can see the colour changing), but the menu itself does not appear. I’m not sure how long this has been the case, but it was previously working.

The site is at https://northumberlandplayers.ca

I’ve tried some of the Ubermenu help I’ve been able to find - looks like I have the correct jQuery scripts loading, the ubermenu script loads, etc., and I don’t believe the menu is being masked by other content.

When I try using the Ubermenu diagnostic tool, the menu then appears and nothing shows in the diagnostics as being broken. The menu then continues to work after I stop using the diagnostic tool.

The menu also appears to work correctly using the Ubermenu sandbox viewer.

Any help you can provide would be greatly appreciated!

[tristup]

Hi Ian,

Thanks for reaching out.
I have checked your website and found the problem with the mobile devices. I have also found there are many PHP code written into the Theme Options > JS section, which needs to be removed.
After removing the PHP code, please check once if the menu is working or not? If that does not work, there might be some different reasons behind your issue. I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access in the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[ianeverdell]

Thanks @tristup - removing that code from the global JS seems to have fixed it.

[ruenel]

You’re welcome!
We’re glad @Tristup was able to help you out.