Two major issues since last update

Support
#1

Hello, after updating X (to 5.2.5) and Cornerstone the other day my client contacted me about one issue and when looking into that I discovered another that’s even worse.

First issue: My client has a photography site with too many images to post them one by one in a portfolio gallery, so we used Jetpack tiled galleries (masonry). This makes the galleries easier for him to edit as well. The theme is set to allow content to fill the main content box, however, since the last update to X/Cornerstone, they are only covering about half of the available area. How do I fix this for my client?

Second issue: I created this site with Cornerstone and all the code uses Cornerstone shortcodes. However, Cornerstone is not recognizing the code and when I click the Cornerstone tab on the editing page I see a warning that the content was edited outside of Cornerstone and editing with Cornerstone will replace the current content. What’s up with that?! I want to continue using Cornerstone to work with the site and update the galleries but rebuilding every page, as I’ve seen suggested elsewhere, will be so cost-intensive for my client that I will be in very hot water!! Why is cornerstone not recognizing the content I created with it and how do I restore the use of the builder so I can manage my client’s pages?

I have checked the site in Firefox, chrome and Safari, and have cleared the W3TC, Cloudflare and browser caches. Nothing is helping at all, so I really need your assistance with this as soon as possible.

Thank you.

Update: The image galleries have straightened themselves out somehow, but I still need help with the Cornerstone builder issue.

#2

Hello There,

Thanks for writing in!

Have you edited the pages created with Cornerstone with other editor like by switching to WordPress Visual or Text editor? Please keep in mind that when you created the page in Cornerstone, the page is mark by Cornerstone that it is the editor of the page. As soon as you switched the editor outside of Cornerstone, it will be marked that Cornerstone has been replaced as the editor. That is why you will be seeing the warning if you switch between tabs. If you happen to edit the page outside of Cornerstone, all those changes will be discarded. Only the last known change that happen inside Cornerstone will be displayed.

Hope this explains it briefly.

#3

I have not edited the pages on this site using anything but Cornerstone, however now they ALL open to the visual editor, which I have never used. Please tell me how to restore the normal function without having to rebuild the pages.

#4

Hey There,

Would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password

All the best!

#5

Thank you Joao,
The button on your reply said “Inline Reply” and I didn’t see any other “Secure Note” buttons, so I set it as a secure note on my reply just before yours. I hope I did that right!

Your help is much appreciated!
Hannah

#6

Hello Hannah,

I have managed to check several of your pages. There were pages built with Cornerstone such as your homepage and other pages were built with just the text editor. I also found a page with a mixed shortcodes in it. Please keep in mind that Cornerstone will only allow you to edit pages that were originally built with Cornerstone. You can edit the pages that were not created with Cornerstone but all your contents will be discarded and you will be building the page from scratch. If you have created the page with Cornerstone, you may have accidentally switched the editor or may have accidentally editor the page outside of Cornerstone which is why it is not showing you the text tab. If you wish to go back to Cornerstone, you can ignore the warning and proceed to edit the page in Cornerstone. Again, all those changes made outside of Cornerstone will not be saved and displayed in Cornerstone. It will just display the last known saved data when the page were edited with Cornerstone.

Hope this explains it briefly.

#7

I will give it a try, but the one page I originally tried (which tipped me off to the situation) and a second that I tried to see if it was happening across the board, came up blank in cornerstone. this made it appear that I would have to rebuild the page. As I said earlier, I created everything in cornerstone, though there may have been a few made just with the text editor, but the code I see in the text editor for all the gallery pages shows the Cornerstone shortcodes and these are the ones of greatest concern. One example I just checked again is this page: http://patmoorephotography.com/image-galleries/images-trees-plants/redwood-national-park/ When I open Cornerstone it tells me “Add a section to get started” and shows the page as blank except for the header and footer. the code shows many Cornerstone shortcodes:

Redwood National Park Images

[x_row inner_container="true" marginless_columns="false" bg_color="" style="margin: 0px auto 0px auto; padding: 0px 0px 0px 0px; "][x_column bg_color="" type="1/4" class="center-text " style="padding: 0px 0px 0px 0px; "][x_button size="regular" block="true" circle="false" icon_only="false" href="/image-galleries/images-trees-plants/redwood-national-park/" title="Redwood National Park Image Gallery" target="" info="none" info_place="top" info_trigger="hover" info_content="" id="redwoods"]Redwoods[/x_button][/x_column][x_column bg_color="" type="1/4" style="padding: 0px 0px 0px 0px; "][x_button size="regular" block="true" circle="false" icon_only="false" href="/image-galleries/images-trees-plants/trees/" title="Trees Image Gallery" target="" info="none" info_place="top" info_trigger="hover" info_content="" id="trees"]Trees[/x_button][/x_column][x_column bg_color="" type="1/4" style="padding: 0px 0px 0px 0px; "][x_button size="regular" block="true" circle="false" icon_only="false" href="/image-galleries/images-trees-plants/gardens-parks/" title="Gardens and Parks Image Gallery" target="" info="none" info_place="top" info_trigger="hover" info_content="" id="gardens"]Gardens & Parks[/x_button][/x_column][x_column bg_color="" type="1/4" style="padding: 0px 0px 0px 0px; "][x_button shape="rounded" size="regular" block="true" circle="false" icon_only="false" href="/image-galleries/images-trees-plants/flora-images/" title="Flowers Image Gallery" target="" info="none" info_place="top" info_trigger="hover" info_content="" id="flowers" style="padding-top:12px; padding-bottom:12px; "]Flowers[/x_button][/x_column][/x_row]

Click these Redwood National Park Images to view larger versions of Pat Moore's photos of magnificent redwood trees, or click the first image to start a slideshow of the large versions of every photo of redwoods on this page.

[gallery type="columns" link="file" ids="2082,2081,2080,2079,2077,2075,2074,2073,2072,2068,2049,2071,2067,2070,2069,2066,2065,2064,2063,2078,2062,2061,2060,2059,2058,2057,2056,2055,2048,2054,2053,2046,2052,2051,2050,2047"]

[x_row inner_container="true" marginless_columns="false" bg_color="" style="margin: 0px auto 0px auto; padding: 0px 0px 0px 0px; "][x_column bg_color="" type="1/4" class="center-text " style="padding: 0px 0px 0px 0px; "][x_button size="regular" block="true" circle="false" icon_only="false" href="/image-galleries/images-trees-plants/redwood-national-park/" title="Redwood National Park Image Gallery" target="" info="none" info_place="top" info_trigger="hover" info_content="" id="redwoods"]Redwoods[/x_button][/x_column][x_column bg_color="" type="1/4" style="padding: 0px 0px 0px 0px; "][x_button size="regular" block="true" circle="false" icon_only="false" href="/image-galleries/images-trees-plants/trees/" title="Trees Image Gallery" target="" info="none" info_place="top" info_trigger="hover" info_content="" id="trees"]Trees[/x_button][/x_column][x_column bg_color="" type="1/4" style="padding: 0px 0px 0px 0px; "][x_button size="regular" block="true" circle="false" icon_only="false" href="/image-galleries/images-trees-plants/gardens-parks/" title="Gardens and Parks Image Gallery" target="" info="none" info_place="top" info_trigger="hover" info_content="" id="gardens"]Gardens & Parks[/x_button][/x_column][x_column bg_color="" type="1/4" style="padding: 0px 0px 0px 0px; "][x_button shape="rounded" size="regular" block="true" circle="false" icon_only="false" href="/image-galleries/images-trees-plants/flora-images/" title="Flowers Image Gallery" target="" info="none" info_place="top" info_trigger="hover" info_content="" id="flowers" style="padding-top:12px; padding-bottom:12px; "]Flowers[/x_button][/x_column][/x_row]

I will try to find a page where Cornerstone will let me edit the existing content and will let you know how it goes.

#8

Hi there,

Sure, please let us know. But based on your providing content, you created it in the cornerstone, then you also edited it in the text editor. You can’t do that because once you create it in cornerstone then you shouldn’t edit it in the text editor. But of course, you can bypass that rule by editing it through the text editor, but that action could break the shortcode and may also reset your changes once you go back to the cornerstone.

Thanks!

#9

I’m sorry to disagree, but I did not edit anything in the text editor after creating in Cornerstone. Just so you know. Some pages that didn’t require a lot of formatting were done in the text editor, but now every page opens to the text editor and none in Cornerstone. All those pages edited in Cornerstone have already been reset, and opening the pages in Cornerstone gives me blank content as mentioned above. I have checked more than half of his numerous gallery pages and cannot find one with Cornerstone shortcodes that will allow me to edit in Cornerstone. Is there any way to “tell” Cornerstone that these pages have been edited in Cornerstone and not anything else?

#10

Hi There,

Would you mind giving us some information when did this happen, or what changes/updates on the site before this happen? Is this happening to all your pages built in Cornerstone or just a few? I see some of your pages have an HTML headline markup on top, you can’t do that unless you edit the page outside the Cornerstone.

If you’re positive that the page is not edited in Cornerstone, please clear all your caching plugin/feature and deactivate it for a while. Also, Remove All Transient and Clear Expired Transients by using this plugin. Then recheck the page in Cornerstone and see if the content come up.

If not, while the caching are deactivated please do a testing for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If this is not possible to do on your production site, please set up a staging site.

Let us know how it goes,
Cheers!

#11

Thank you for your informative reply. I can’t tell you exactly when this happened, as I haven’t made any content changes to the site in a year or so, but I discovered it when looking into a different issue a few days after the last X/Cornerstone update. It is happening to all pages originally created in Cornerstone. Some pages were done in the text editor if they didn’t need specific layouts that required the builder, and there is no problem with those as I can continue using the text editor to work with the page content. Few pages have been edited since they were created, but those that have were done because they needed adjustments to the page-specific menu (one or two of the gallery pages that have subpages) and thus they were edited in Cornerstone for sure. But every page that has Cornerstone shortcodes in it has the same problem with Cornerstone behaving as if it is being opened for the first time - no content and a prompt to add a section to get started.

My question on the procedure you recommend in your second paragraph is that there is no problem with pages that were not created/edited in Cornerstone. Do I use the same procedure for pages that were created with Cornerstone? I’m a bit confused as you conclude by saying that I should recheck the page in cornerstone to see if the content appears.

No problem checking for a plugin conflict. I’ll do that tomorrow, but if you can answer my question above it would be great if I could do both at the same time. (if necessary)

Thanks again.
Hannah

#12

Hi there,

The second paragraph of my colleague’s answer is talking about the possible cache plugins or the transient cache that might be the problem cause. It is not a page per page procedure, you need to do as my colleague said to make sure that the problem is not cache or the transient.

If that does not work then indeed there should be some problems on update process and you need to ask your hosting service provider to bring back the site to the date that you did not update the site and Cornerstone to version 5.2.5 and 2.1.7 yet.

Then check the website for the old version and see if you can edit page with Cornerstone. That way you will see this is something related to the latest update or another problem.

Thank you.

#13

Thank you for explaining. I’m close to clocking in for the day and will begin this procedure after one even more urgent task.

#14

Thank you for letting us know!

#15

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