Turning on Brands (Font Awesome) Causes iFrame Error

[co50]

When we turn on the Brand switch in the Globals, “The preview could not load due to the iframe response being incomplete…most often related to plugin conflict, [etc.].” message window is displayed and the page shows an endless loading animation.

This occurs when editing any page.

This occurs with all plugins deactivated.

This occurs with either SVG or Webfont selected.

I’ve cleared the Cornerstone system cache.

I can’t think of anything else it could be. Maybe the font is corrupt?

[tristup]

Hi @co50,

Thanks for reaching out.
I have checked the same in my local environment but didn’t find the issue you are describing here. Can you please provide any screenshots marked with the issue or any video that helps us to recognize the problem. Also please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[co50]

I wouldn’t expect you to have the same issue on your end. As I explained, it seems something got corrupted with the Brands font in Cornerstone and the theme is unable to recover from it on its own, so I reached out to ask what the fix is. Admin login added to secure note.

[ruenel]

Hello @co50,

The best option is to reinstall the Pro theme.

• https://theme.co/docs/how-to-update#how-to-perform-a-manual-update

Kindly let us know how it goes.

[co50]

Thanks. Reinstalling the theme resolved the issue.

[prakash_s]

You are most welcome @co50