Trying to open cornerstone logs the user out and can't log back in

Support
#1

Hi,
This is a new license of X theme and trying to open cornerstone anywhere logs the user out of Wordpress. Trying to login again results in username or password incorrect.

tried deleting the cornerstone folder in the plugins folder and reinstalling but the problem persists.

Help required.

#2

Hello @sublimedesigns,

Thanks for writing in! We would to check your site. Please provide us with your WP details. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
– Confirmation that we can access and make changes to your site

To know how to create a secure note, please check this out: How The Forum Works

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Best Regards.

#3

Hello!!

Thank you for the quick response. will send you the requested details

#4

Hello there…!

Wondering if anything could be figured or fixed. because the problem persists and I;m unable to use the theme. Some help would be greatly appreciated. Thank you

#5

Hello @sublimedesigns,

Please make sure that you have the same protocol used for the WordPress Address URL and Site URL in Settings > General. See the screenshot in the secure note.

Thanks.

#6

Thank you so much. It was a careless mistake. It works now.

#7

You are most welcome, @sublimedesigns.

#8

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